Does Pilous offer service, maintenance and technical support for sawmills?

The company Pilous, as the manufacturer, provides full service, spare parts supply and technical support for its sawmills (log band saws for wood). We consider service an integral part of the offer and long‑term care of our machines.

We provide technical support and service not only directly through our service technicians at the customer's site, but we are also able to identify and resolve a large portion of faults and malfunctions by phone. Basic information on operation, maintenance, adjustment and troubleshooting can also be found on our website in the Tips & How-To section. Demonstrative video procedures are also available on our YouTube channel.

If an in‑depth preventive inspection of the machine or a repair is required, we recommend a professional service intervention by our technicians directly at the customer's site. Our service technicians have practical experience both with the production and assembly of Pilous sawmills and with their everyday servicing. Thanks to this, we are able to handle routine repairs and adjustments as well as more demanding service interventions.

For larger repairs it is simpler and in most cases also more economical to transport the machine directly to our company. We have the necessary equipment here, a larger range of spare parts and staff who know the machine in detail from production and subsequent service. It is the best way to ensure a thorough repair and overall inspection of the sawmill (log band saw).

Does Pilous carry out preventive inspections and maintenance of sawmills (log band saws)?

Routine maintenance of the sawmill (log band saw) is carried out by the machine operator regularly according to the operating manual and according to the specific operating conditions.

In addition to routine maintenance, we also recommend regular in‑depth inspections and professional maintenance carried out by Pilous service technicians. The interval of this inspection depends mainly on the intensity of machine use and the conditions in which the sawmill is operated. For less heavily used machines, an inspection, for example, once every two years may be appropriate; for intensive operation, we recommend an inspection approximately once a year.

During a professional service inspection, we assess the overall technical condition of the machine, check its mechanical parts, wheel bearings, guidance and tensioning of the saw blade, hydraulic and electrical parts and the correctness of the adjustment. Thanks to experience, during the inspection we detect wear or damage that does not yet cause a fault but could lead to a breakdown or machine downtime in the future.

Why is regular professional inspection and maintenance important for a sawmill (log band saw)?

Sawmills (log band saws) often operate in humid and dusty environments, outdoors only under a shelter, and are therefore exposed to temperature changes, excessive humidity, and other adverse weather effects. These conditions gradually affect the machine's mechanical parts, electrical and hydraulic components.

The construction of a sawmill is technically complex, and its proper maintenance and inspection require experience with the specific type of machine. Therefore, we recommend that regular in‑depth inspections and professional maintenance be carried out directly by Pilous service technicians.

Neglected maintenance can manifest, for example, in reduced cutting accuracy, problems with saw blade guidance, premature wear or cracking and excessive wear of mechanical parts. For hydraulic and electrical parts, long‑term exposure to moisture and dirt can also shorten their service life.

Correct adjustment and the technical condition of the machine also affect the quality and economy of cutting. If the machine does not operate correctly, unnecessary material losses, higher consumption of saw blades and unnecessary loading of individual machine parts may occur.

Regular professional inspection therefore does not only serve to eliminate an already existing fault. Its purpose is primarily to detect wear in time, check correct adjustment and prevent a failure that could lead to an unplanned downtime of the sawmill (log band saw).

How long are spare parts available for Pilous sawmills (log band saws)?

One of the advantages of Pilous sawmills (log band saws) is the long‑term availability of spare parts. We have been manufacturing saws for wood processing for more than 25 years and we are able to provide spare parts and service support even for older machines.

We routinely repair older sawmills and customers appreciate that they can find a solution with us where service would not be possible or economical for most competing machines, which is often caused by unavailability of parts, the disappearance of the original supplier or the overall technical condition of the machine.

What do I need for a quick service solution or to order spare parts?

When requesting spare parts or a service intervention, please prepare the exact machine name and its serial number. Both pieces of information are stated on the nameplate of the sawmill (log band saw).

If possible, a description of the fault, or photos or a video of the problematic part of the machine will also help. Service technicians can thus better assess the problem even before the actual visit or ordering of spare parts.

If needed, our service technicians are available to you:

E‑mail: servis@pilous.cz